Os ingredientes da competência de gerentes de hotéis

Abstract

This paper´s objective is to discuss the notion that competence makes use of the theoretical reference to ergology considering competence as acting here and now, activity in motion. Empirical research of a qualitative nature was carried out with 18 managers from the hotel sector in João Pessoa and Campina Grande - PB, Brazil, making use of a semi structured interview script. The findings show that these managers’ competencies are based on real work situations they have encountered, developed and updated in a demanding workplace full of variability. It was established that the manager´s job demands constant handling of unforeseen situations, which requires rapid and creative decisions. It also calls for these professionals to manage work situations with caution and astuteness, courses of action that make use of different components for the competent practice of their activity.

Keywords

• competence
• management
• hotel sector