Employee Development and Leadership Perception in the Polish Service Delivery Centres

Abstract

The rapid growth of modern services industry in Poland, observed in the past few years, has been substantially determined by the vast talent pool of well-qualified and cost-efficient workers. The intensive expansion of the industry has been aligned with widely implemented policies of personal development and leadership, aimed to grow and prepare internal human resources for more challenging roles in newly established projects and teams. The paper presents the results of empirical research examining the perception of those schemes and policies, from the perspective of workers employed in the polish offshore service delivery centers.

Keywords

• modern
• service
• offshoring
• outsourcing
• human
• resources
• leadership
• personal
• development