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Canadian Journal of Bioethics
(Oct 2022)
La gestion des plaintes : quelle place pour l’éthique ?
Marjolaine Frenette,
Maude Laliberté,
Jean-Philippe Payment
Affiliations
Marjolaine Frenette
Commissariat aux plaintes et à la qualité des services, Centre universitaire de santé McGill, Montréal, Canada
Maude Laliberté
Consultante experte en éthique de la santé et dans le régime d’examen des plaintes, Montréal, Québec, Canada
Jean-Philippe Payment
Commissariat aux plaintes et à la qualité des services, CIUSSS du Centre-Ouest-de-l’île-de-Montréal, Montréal, Canada
DOI
https://doi.org/10.7202/1092951ar
Journal volume & issue
Vol. 5, no. 3
Abstract
Read online
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Keywords
éthique
ombudsman
plaintes
gestion
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