Performance evaluation trhu the 360 degrees method and by evaluation factors in a mexican company

Abstract

Performance evaluation is a process that evaluates and rates the performance of the workforce regarding to predefined objectives of positions, and therefore with this process also the organization is assessed. The aim of this research was to evaluate the personnel performance by the 360 degree evaluation method and by evaluation factors as well. The first method mentioned is a tool for human resource management, pretending, from the organizational objectives, to evaluate the behavior and attitudes that define the way each person is carrying out his task; and the second is a method which is related to the position and personal characteristics. The nature of this research was quantitative, applied empirical type, descriptive, and field research with bibliographic and/or documental support. Among the results obtained it is emphasized that the company needs to take an attitude of flexibility that allows it to modify its career promotion, remuneration, normative and communication schemes, in order to improve its results and increase its performance. Another important conclusion was that success of a performance evaluation is to identify the goals, follow for the communication of these to interested parties, and the establishment of performance criteria.

Keywords

• Evaluación
• desempeño
• método y evaluación del desempeño