The Correlation between Organizational Commitment of Nurses and the Quality of Hospital Services at Women\'s Hospital of Tehran

Abstract

Background: The present study aimed to determine the asociation between organizational commitment of the nurses and quality of hospital services at Women's Hospital of Tehran. Methods: This was an analytical, cross-sectional, and practical study in which 75 nurses and 187 patients were randomly selected from Women's Hospital wards. Data collection was done through two standard questionnaires. Statistical analysis was performed using correlation tests and one-way ANOVA by SPSS20. Results: According to the results of this study, normative commitment was statistically associated with the quality of services (P = 0.03; r = 0.33) as well as its two dimensions of guarantee (P = 0.04; r = 0.35) and reliability (P = 0.05; r = 0.34). Also a significant positive relationship was found between the continuance commitment and reliability (P = 0.04; r = 0.30). Conclusion: Considering the correlation of normative and continuance commitments with some dimentions of the quality of hospital services it seems that planning and action twards improvement of these commitments may lead to high-quality services.

Keywords

• Organizational commitment
• Normative commitment
• Affective commitment
• Continuance commitment
• Service quality
• Hospital