Achieving a digital workplace

Abstract

This paper aims to analyze the classic approach towards the Workplace ecosystem and make a set of general recommendations, business-agnostic which applied, allow organizations to reach a Digital and Integrated Workplace. An overview is presented on the key components of a reliable IT department, with a focus on the critical infrastructures across all levels: Front-End, Middleware, and Back-End systems. It starts by gathering the most important innovation methods in the IT domain. Then, our research follows on a concrete example of a company that underwent the implementation of these changes and check how effective they have proven to be. The research focuses on the adoption of these measures and how they has been reflected in their employee satisfaction level. Finally, the most interesting Key Performance Indicators from multiple standpoints are advocated: resource allocation (cost, time, manpower), user experience, and the impact of emerging technologies based on AI and service governance. While it is clear that all of these riders' implementation depends mainly on the budget, according to Gartner, 62% of IT services buyers confirmed that their organizations are willing to pay an extra 11% to 20% of the already allocated budget for top premium IT services, tailored to their custom needs with a focus on the user experience.

Keywords

• digital transformation
• digital workplace
• key performance indicators
• itil processes
• success recipe