Impacts of language barriers on perceived quality of care in physical therapy: a systematic review

Abstract

Abstract Introduction Language barriers are prevalent across growing societies and are likely to become a larger issue with further population growth. Language barriers impair communication between patients and physical therapists. This systematic review addresses how language barriers between patients and physical therapists impact clinicians’ perceived quality of care. Methods A stepwise search of databases based on key terms was conducted, followed by abstract and full-text screenings with inclusion and exclusion criteria. Eight articles were included in the final review. Results Screening processes resulted in the inclusion of eight articles from which abstracted information was sorted into six different categories. In total, six articles addressed overall clinical perception, four articles spoke of interpretive services, seven articles detailed methods of communication in practice, five articles on tests and measures, four articles on establishing rapport, and two articles factored cultural components. Discussion Collected information was analyzed within topics of patient interactions, interpretive services, visit mechanics, and clinician’s perception of self. These themes demonstrated that language barriers can negatively impact clinician-perceived care quality. Examples include limiting the collection of patient history, usage of standardized tests, and other aspects of best practice, ultimately hindering clinician autonomy. Conclusion There are benefits and disadvantages to communication methods used within clinical settings for therapists when negotiating language barriers. Legislation often states that interpretive services must be provided to patients but does not delineate specific guidelines. Governing bodies in physical therapy could provide more formalized guidelines and education to address language barriers in practice.

Keywords

• Physical therapy
• Language barriers
• Care quality
• Perception
• Interpreter
• Communication