Impacts of a shared purchase service center: a case study in a company of the automotive industry

Abstract

Aiming to reduce cost and improve performance, organizations have come to adopt the SSC – Shared Service Center Model. The SSC centralizes the organization’s support processes to be managed by a single department. This article aims to analyze the impacts of an SSC implementation on both the purchasing strategy and production of an organization of an industry from the automotive sector. For that, a case study was carried out in an automotive corporation with a global presence. The research carried out is classified as qualitative and exploratory-descriptive in nature. The main instrument for data collection was semi-structured interviews with the productive and non-productive purchasing managers and also direct observation of an SSC located in Rio Grande do Sul, Brazil. As a result , greater availability of materials for production was observed, with quality and guarantees. Economies of scale were achieved in acquisition and cost rationalization , providing the market with products at a more competitive price.

Keywords

• Shared Service Center
• Shared Services
• Purchase Strategy
• Supply Strategy