Retail payments on public transportation under conditions of COVID-19

Abstract

The pandemic has been a catalyst for both negative and positive developments in public transport fares. In the field of public transport, total automation of all segments of passenger public transport is required. The purpose of the study is to substantiate the problems of innovating payment services in public transport as part of the overall ecosystem of the payment business and to find directions for the innovative development of payment services and train payment systems in the context of the COVID-19 pandemic. The study uses a systematic approach and theoretical methods for generalizing and comparing data, a structured description of the characteristics of the Russian payment services market. The proposed directions of innovative development of payment services and train payment systems in public transport are proposed to be implemented in the general system of digital innovation of the economy (integration of automated fare payment systems into a unified system of state and municipal services, inclusion of all intracity and intercity carriers of all types of transport into the automated payment system for passenger transport services, transport roaming / mutual integration of systems, introduction of differentiated fare payment by zones, expansion of the range of payment instruments, fiscalization of the services of transport companies, the transition to a fully automated system of payment for the train with a complete rejection of the physical presence of conductors).