The Effect of Service Climate, Service Behavior and Service Quality on Customer Satisfaction in Muslim-Friendly Hotels

• Noor Amalina Mat Yusof,
• Shahrul Aiman Soelar

Affiliations

Noor Amalina Mat Yusof

Universiti Utara Malaysia, School of Tourism, Hospitality and Event Management, Alor Setar, Malaysia

Shahrul Aiman Soelar

Hospital Sultanah Bahiyah, Clinical Research Centre, Kedah, Malaysia