The improvement of quality management system in a porcelain factory

Abstract

According to SR EN ISO 9000:2015, quality management system can be considered “a set of Policies, Procedures, Processes and resources used to achieve the organization objectives and desired results, by manages the interacting processes, resources required and inter-related parts of the business”. The requirements of a quality management system that need to be implemented by companies in order to produce high quality products and to achieve continual improvement are described in ISO 9001. The aim of this research is to improve the quality management system implemented in a porcelain factory, named S.C. APULUM S.A. The implementation of ISO 9001:2015 in the organization involves monitoring process performance through different performance indicators. The first performance indicator highlights the situation regarding the quality of the products manufactured in a certain period and the second one emphasizes the most common defects of one of the products fabricated in the organization. Hence, identified nonconformities are analyzed using 8D method in order to identify the root-cause and to remove it. The results show that different solutions were identified and implemented in order to enhance the quality management system in the company considered.