Levels of patients’ satisfaction from physical therapy services offered at Rehman Medical Institute Peshawar; a cross sectional survey

Abstract

Introduction: Patients satisfaction is an important and commonly used an indicator for measuring the quality in health care. It affects clinical outcomes, patient retention, and medical malpractice claims. Patient satisfaction affects the timely, eficient, and patient-centered delivery of quality health care. The importance of patient satisfaction in quality health care has been reported but there is scarcity of quality research on patient satisfaction in the field of physical therapy especially in developing countries. This survey was designed to assess level of patients’ satisfaction level receiving physical therapy services at Rehman Medical Institute, Peshawar. Material & Methods: A total of 187 patients from three wards and physical therapy OPD participated in this survey. We used Med Risk instrument for measuring Patient Satisfaction (MRPS) questionnaire for assessing levels of satisfaction among these patients. The questionnaire was modified in order to make it applicable for all the areas including cardiac, musculoskeletal and neurological conditions for both in- and outpatient departments. Data was analyzed through SPSS version 20. Results: A total of 187 with less than half (45.5%) males and the remaining female population participated in this survey. High satisfaction level of patients receiving physical therapy services was witnessed amongst the patients who participated in this survey. Majority of the patients were from cardia ward due to specialized nature of the hospital which is famous for dealing conditions with cardiac conditions. The mean score for the patients’ satisfaction level was recorded to 4.68±0.63 which is higher than reported in other trials. Conclusion: Patient getting physical therapy services at both in- and outdoor facilities at Rehman Medical Institute have high level of satisfaction.

Keywords

• med risk patient satisfaction
• patient satisfaction level