Optimizing the organizational and economic mechanism for the efficient functioning of multifunctional centers in Russia

Abstract

The mechanism for providing state and municipal services should aim at the optimal selection of management methods used at each stage of service delivery. Methodological developments in this mechanism primarily help create optimal procedures for assessing service quality. The main idea of multifunctional centers for state and municipal services in Russia is the “one-stop-shop” principle, enabling citizens to receive necessary services in one place and time. Achieving this requires optimizing service delivery mechanisms with authorities and organizing internal workflows. At the regional level, the management system of these centers is decentralized. External processes are overseen by regional state institutions, while internal process optimization depends on their organization within the center. Effective interdepartmental interaction is crucial. Research shows that the lack of an optimal inter-functional interaction mechanism increases employees’ working time by up to 10% due to avoidable tasks. The authors have developed an organizational and economic mechanism for the effective functioning of multifunctional centers, based on optimizing inter-functional interactions among specialists from various services.