Analysis of Factors Affecting Behavioral Intention in Using Mobile Wallets in Batam City

Abstract

This study aims to determine the effect between perceived risk, self-efficacy, enjoyment, trust, perceived usefulness, and perceived ease of use on behavioral intention to use mobile wallets in Batam City. Therefore, the researcher use judgemental sampling in order to give the questionnaire to users who have made transactions using Go-Pay, OVO, Dana, Shopee, and Link Aja in Batam City, by using a google form that was distributed to 375 respondents. The results of these respondents will be processed using smartPLS version 3.0 software. The results of this study indicate trust and self-efficacy, do not at all affect behavioral intention to use mobile wallets in Batam City. In addition, trust is also unable to mediate the effect between enjoyment and behavioral intention to use mobile wallets in Batam City.

Keywords

• behavioral intention
• mobile wallets
• perceived ease of use
• perceived usefulness
• trust