Management Control Systems: The use of the Stage-Gate Process in an environment of innovation

Abstract

The objective of this research is to understand how the Management Control Systems (MCS) perform in a context of innovation. Using the case study method, this study analyze the evolution of a MCS based on the characteristics of the Stage-gate process (Copper, 1990), which was implemented in a small company specialized in the development of mobile applications with operations in Guadalajara, Mexico. The study concluded that, due to the size of the company, the MCS evolved to use informal controls that favored innovation in the development of the products.

Keywords

• Sistema de control administrativo
• stage-gate process
• innovación