Development and Evaluation of Training Scenarios for the Use of Immersive Assistance Systems

Abstract

Emerging assistance systems are designed to enable operators to perform tasks better, faster, and with a lower workload. However, in line with the productivity paradox, the full potential of automation and digitalisation is not being realised. One reason for this is insufficient training. In this study, the statistically significant differences among three different training scenarios on performance, acceptance, workload, and technostress during the execution of immersive measurement tasks are demonstrated. A between-subjects design was applied and analysed using ANOVAs involving 52 participants (with a statistical overall power of 0.92). The ANOVAs were related to three levels of the independent variable: quality training, manipulated as minimal, personal, and optimised training. The results show that the quality of training significantly influences immersive assistance systems. Hence, this article deduces tangible design guidelines for training, with consideration of the system-level hardware, operational system, and immersive application. Surprisingly, an appropriate mix of training approaches, rather than detailed, personalised training, appears to be more effective than e-learning or ‘getting started’ tools for immersive systems. In contrast to most studies in the related work, our article is not about learning with AR applications but about training scenarios for the use of immersive systems.

Keywords

• training
• onboarding
• immersive assistance systems
• augmented reality
• acceptance
• performance