The Virtual Care Experience of Patients Diagnosed With COVID-19

Freya Raffan MSHM, RPA; Teresa Anderson PhD; Tim Sinclair PhD; Miranda Shaw MHA, RPA; Sue Amanatidis MPH, RPA; Rajip Thapa RPA; Sarah Jane Nilsson MHSM, RPA; Dianna Jagers RPA; Andrew Wilson MBBS, PhD; Fiona Haigh LLB, MPH, PHD

doi:10.1177/23743735211008310

Journal of Patient Experience (Apr 2021)

The Virtual Care Experience of Patients Diagnosed With COVID-19

Freya Raffan MSHM, RPA,
Teresa Anderson PhD,
Tim Sinclair PhD,
Miranda Shaw MHA, RPA,
Sue Amanatidis MPH, RPA,
Rajip Thapa RPA,
Sarah Jane Nilsson MHSM, RPA,
Dianna Jagers RPA,
Andrew Wilson MBBS, PhD,
Fiona Haigh LLB, MPH, PHD

Affiliations

Freya Raffan MSHM, RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Teresa Anderson PhD: Sydney Local Health District, Camperdown, New South Wales, Australia
Tim Sinclair PhD: Sydney Local Health District, Camperdown, New South Wales, Australia
Miranda Shaw MHA, RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Sue Amanatidis MPH, RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Rajip Thapa RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Sarah Jane Nilsson MHSM, RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Dianna Jagers RPA: Virtual Hospital, Sydney Local Health, Camperdown, New South Wales, Australia
Andrew Wilson MBBS, PhD: Menzies Centre for Health Policy, University of Sydney, Sydney, New South Wales Australia
Fiona Haigh LLB, MPH, PHD: Research and Development Unit, Centre for Health Equity, University of New South Wales, Sydney, New South Wales, Australia

DOI: https://doi.org/10.1177/23743735211008310
Journal volume & issue: Vol. 8

Abstract

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Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.

Published in Journal of Patient Experience

ISSN: 2374-3735 (Print); 2374-3743 (Online)
Publisher: SAGE Publishing
Country of publisher: United States
LCC subjects: Medicine: Medicine (General)
Website: https://journals.sagepub.com/home/jpx

About the journal