Understanding individual and gender differences in conflict resolution: A critical leadership skill

Abstract

Background: Conflict is an unavoidable facet of relationships, and all leaders should have familiarity with the origins of, responses to, and resolutions of conflicts. Objective: Readers will become familiar with several concepts key to conflict generation and resolution. Conclusions: Conflicts might arise from incompatibility of behaviors or actions between two or more actors. Understanding concepts such as the Ladder of Inference or Thomas-Kilmann response patterns are useful in becoming facile with conflict management and resolution.