Analysis of Perceived Value and Travelers’ Behavioral Intention to Adopt Ride-Hailing Services: Case of Nanjing, China

Abstract

This study explored travelers’ behavioral intention to adopt ride-hailing services. With regard to perceived value, several factors related to perceived benefit and perceived sacrifice were considered. Moreover, subjective norm and perceived policy support were further introduced into the concept model. After the construction of the concept model, an empirical analysis was put forward to test the hypotheses proposed. In addition, the effect of sociodemographic factors and usage frequency was further investigated. The empirical analysis was based on a survey that put forward in Nanjing, China. The results demonstrate that perceived value is positively related to behavioral intention. And factors of perceived benefit are related to perceived value positively, while factors of perceived sacrifice have a negative effect on perceived value.