Application of the Statistical Approach to Evaluating the Performance of Processes for Their Constant Improvement

Abstract

The article considers the approach to ensuring the continuous improvement of the processes of the quality management system (QMS), which is carried out during the internal audit (IA) and is based on a statistical approach to assessing their effectiveness. A procedure is proposed for sequentially reducing the variations of the process indicators using the Pearson statistical criterion.

Keywords

• nternal audit, performance evaluation, process improvement, Pearson statistical criterion