Inquiring, Inventing and Integrating: Applying Human-Centered Design to the Challenges of Future Government

Abstract

The challenges of future government involve opportunities for the conception, planning and delivery of new government services. Applying the principles and methods of human-centered design offers an alternative path for how we go about designing them. Inquiring into existing design practices allows for the discovery of new forms of design thinking and the application of new design methods and processes. A focus on human experience and human interaction promotes innovation and inventions, newly integrates public organizations and directly contributes to the creation of public value by benefitting the individual, government and society.

Keywords

• human-centered design, digitalization, future government, public services, innovation