Knowledge management and accreditation sustainability of the Pablo VI Bosa Hospital Bogotá

Abstract

Knowledge management and accreditation sustainability of the Pablo VI Bosa Hospital Bogotá. Knowledge Management (KM) and its articulation with the implementation of accreditation systems for health institutions has not been sufficiently explored as a tool in Colombia’s health sector. The KM process acts as an effective facilitator in the creation of competitive advantages and innovation. The objective of this research is to determine the existing relationship between KM and an accredited community health institution in Bogotá and the sustainability of accreditation systems using KM in their organizations. The project is a descriptive mixed concurrent case study that has a theoretical framework focused on the “knowledge creation” theory first proposed by Nonaka and Takeuchi (2000). Both quantitative and qualitative data techniques; documentary research; surveys with staff (n=310) and semi-structured and directed interviews (n=5). Frequency measurements and content analysis are undertaken are used for the analysis of quantitative data, followed by the triangulation off results. A methodological proposal was then developed on how to introduce KM to the accreditation system within the health institution, followed by evaluation with the continuous improvement teams. As conclusions, the study identified that the health accreditation system already incorporated elements of the knowledge creation theory developed by Nonaka and Takeuchi that facilitate the creation, capture and transfer of knowledge across the health institution and subsequently promote learning among staff, facilitating sustainability. The health institution that participated in the study already has a high level of progress made in the KM scale from “moderate” to “advanced”.

Keywords

• Gestión del Conocimiento
• acreditación
• modelo SECI
• Sistema Único de Acreditación en Salud
• calidad de la atención en salud
• facilitadores organizacionales