Контуры глобальных трансформаций: политика, экономика, право (Oct 2014)
Quality management of human resources in a commercial bank with an extensive branch network
Abstract
The authors describe the modern methods of quality management of human resources. They estimate competency of the most popular professions’ employees in a commercial bank with an extensive branch network. They evaluate a differentiated approach to the encouragement of employees of different categories on the principle of hierarchy with the implication of complex synchronization wages in order to reduce turnover of labor and to increase the efficiency of the bank. It is justified that this approach allows not only ensuring the quality of human resources and the speed of adjustment to the internal environment of the bank but also encouraging the personal development of employees, the advance of their interest in the results as well as the facilitation of management and the reduction of the turnover in the branch network.
