Understanding Strategic Success Factors for Implementing Knowledge Management in Business Process Management Through the Analytic Hierarchy Process (AHP)

Abstract

Today, with ever increasing use of knowledge as a critical resource one of the most important matter that all the organization face is The issue of knowledge management. Due to a various efforts for introducing the Business process concept to knowledge management (KM) or the knowledge concept to business process management (BPM) in order to combine the advantages of the two paradigms, certain strategic factors for development of this relation is not yet identified. There is a lack of mechanisms for knowledge capturing, storing and disseminating in business process management. The aim of our study is to identify strategic success factors for KM in all organizations on a broad empirical basis. The paper employs the analytic hierarchy process (AHP), a quantitative method of decision-making, to evaluate the strategic factors of four KM suggestion method via criteria, sub criteria and variety of options in mind, consistent with the literature and help of expert team. The result shows that the technological factors, which have an overall weight of 48%, play a predominant role in experts’ choice of KM strategies.