The Crucial Role of International Student Support Experts: Creative Initiatives Empowering International Students at the University of Adelaide

Abstract

This paper advocates for the role of “international student support experts” in Australian higher education by showcasing four creative, cost-effective initiatives developed by the University of Adelaide’s International Student Support team. These initiatives address the nuanced needs of international students, countering the trend towards centralised support models that may overlook their specific circumstances. The first initiative is a dynamic online space on the University’s Canvas learning management system (LMS), “MyUni”, offering essential resources, community-building activities, and an effective communication channel. The second, “Fantastic Race”, is a game app that promotes cultural exchanges, teamwork, and a sense of belonging among commencing international students. The third initiative is a self-guided campus tour chatbot that allows students to explore facilities and services at their own pace and complements traditional campus exploration in an enjoyable, informative manner. The fourth, “Adelaide Ready”, is a comprehensive pre-departure program that includes student reels; staff presentations; and interactive webinars on essential topics, such as accommodation, healthcare, and campus life. These initiatives epitomise the University of Adelaide’s commitment to providing an outstanding international student experience and to fostering a sense of community and belonging. Their successful implementation underscores the crucial role of international student support experts as advocates, mentors, and guides. These professionals bridge cultural gaps, anticipate diverse needs, and tailor support services to ensure the holistic well-being of international students. In the evolving landscape of global education, they are essential for attracting, nurturing, and retaining international talent in Australia. --- The crucial role of international student support experts: Creative initiatives empowering international students at the University of Adelaide by Alessandro Sereni is licensed under CC BY 4.0