An Evolutionary Game Study on Participants’ Strategies in the Appeal Work of the Express Industry

Abstract

In response to the outstanding issues such as malicious appeals in the appeal work of China’s express industry at this stage, this paper uses the evolutionary game method to study the evolutionary path and equilibrium strategy of the State Post Bureau, the consumers who filed the appeal and the express companies that received the appeal. This study analyzes the interest relationship of each participants in the process of handling appeals, then puts forward countermeasures and suggestions to regulate the appeal work of the express delivery industry from the perspective of the supervisory department.