Employees’ Perceptions on Effective Communication Channels – A Case Study From Albanian Banking Sector

Abstract

Research purpose. This paper aims at identifying and evaluating the means of communication used and the perceived barriers from employees of the banking system in Albania. The following research questions were formulated: (a) What are the means of communication used in vertical and horizontal communications? (b) Which mean is preferred and valued as the most effective? (c) Which are the barriers that hinder the effective communication flow in these organizations?

Keywords

• communication channels
• communication barriers
• d83