The Evaluation of the Organization Unit Performance Based on the Intellectual Capital and the Organizational Commitment with DEA: Case Study of a Manufacturing Company

Abstract

In today’s knowledge-based economy, intellectual capital has been used for organizations. Knowledge has been replaced with other capitals as the most important capital. The role of man power is notable as an effective factor and the most important capital. Also, organizational commitment has a considerable effect on the improvement of organization effectiveness and many variables. On the other hand, the function of organizations should be investigated for the purpose of maintaining their survival. Data enveloping analysis is one of the techniques which is used in this field. The aim of this study is to evaluate the function of organizational units based on the intellectual capital and organizational commitment with the use of DEA. In this study, units of operation, warehouse, design and manufacturing, production planning, quality assurance and education, laboratory and law enforcement became efficient and their efficiency ranks were identified with the use of AP method. Units of design and manufacturing, production and planning, quality assurance and education, operation, and laboratory were respectively ranked from first to fifth place and the rank of warehouse and law enforcement units were not identified. Also, the intensity of input effects on the organizational commitment was included customer capital, structural capital, and human capital.

Keywords

• intellectual capital
• organizational commitment
• performance evaluation
• data envelopment analysis