Performance excellence model in Universities of Medical Sciences

Abstract

Objective (s): To design an appropriate evaluation model for Universities of Medical Sciences and define its criteria. Methods: This operational study conducted in Tehran University of Medical Sciences (pilot setting) in 2002-2003. Data gathered by review of documents and interview with specialists and managers of the university. Results: The performance excellence model named as Malcolm Baldrige (self-assessment model) was selected. Applying the criteria of the Malcolm Baldrige model should help guide the implementation of total quality management, or continuous quality improvement. These criteria are leadership strategic planning, students, information and analysis, faculty and staff focus, process effectiveness and results. In this model, questions modified and summarized. Appropriate indicators and their definition suggested for "result” criteria. Conclusion: The performance excellence model and suggested indicators are useful for decision makers in Universities of Medical Sciences.

Keywords

• higher education
• self-assessment. performance excellence model
• baldridge