Interaction of the population with authorities using digital technologies: sociological analysis

Abstract

In the modern world new formats of civil participation for the population are emerging, associated with the use of innovative technologies. The problem of introducing and developing digital services into the public administration system at all levels of government is urgent. Experts argue that digitalization will ensure an increase in the level of efficiency in the provision of public services to the population. The problematic field of research is the level of involvement of the population in interaction with government structures in the digital space. Mastering the information environment requires certain competencies that are not developed immediately. The speed of mastering such competencies depends on many factors, including the understanding of the need for their constant use. The goal of the research is to determine the attitude of the regional population towards digital technologies used for interaction between citizens and government agencies.Today, comprehensive sociological research on this topic is required. When working on a scientific article, methods of sociocultural analysis, document analysis, and empirical collection of primary information in the form of a survey were used. The main conclusion is that for the effective development of digital interaction between the population and the authorities, it is necessary not only to introduce, but also to increase the level of trust of citizens in the digital resources of the state.

Keywords

• state and municipal administration
• digitalization
• information technology
• internet resources
• portal «state services»
• modernization
• innovation
• communication technologies
• system of requests and appeals