ANALISA PENGARUH KUALITAS SINKAD DAN LAYANAN TERHADAP KEPUASAN MAHASISWA LEMBAGA PENDIDIKAN WEARNES EDUCATION CENTER MALANG

Abstract

This research intends to analyze student satisfaction that is influenced by the quality of information and the SINKAD system, academic and non-academic services where the research was conducted at the Malang Wearnes Education Center Education Institute. This research used a probability sampling approach with purposive sampling “sampling technique”. The research instrument used questionnaires.The research data is processed quantitatively with multiple linear regression analysis techniques using SPSS 25.0. Results of the research are supported by qualitative data used to strengthen the results of the research. The results of this research showed that: (1) The relevance of the information presented by SINKAD has an influence on student satisfaction at Wearnes Education Center Malang (2) the quality of the SINKAD system does not have an influence on student satisfaction at Wearnes Education Center Malang (3) Reliability of academic services has an influence on student satisfaction at Wearnes Education Center Malang (4) Reliability of non-academic services has an influence on student satisfaction in Wearnes Education Center Malang (5) Information quality of SINKAD, quality of SINKAD system, quality of academic services and non-academic service quality together have an influence on satisfaction college student.

Keywords

• Kualitas informasi
• kualitas sistem
• layanan akademik
• layanan non-akademik
• kepuasan mahasiswa