Productivity in Software Maintenance Multicultural Teams

Abstract

Software maintenance has been and remains a significant part of the information technology business, no matter if you we are referring to legacy software, SAP, cloud or mobile applications. In the latest ten years we have witnessed a massive move of IT jobs into countries like India, Philippines, Brazil and Romania which generated a high degree of multicultural diversity. In this context it could have an impact on team overall productivity. A significant part of the software lifecycle budget varying from 40% to 70% is spent in the maintenance phase, from where there is a high interest in continuous increase of productivity both from the client and the supplier. Through this paper we are proposing to analyze previous written literature on this topic and use the experience in multicultural IT environment, as well as providing a fresh view of the factors contributing to higher level of performance.

Keywords

• productivity
• multicultural teams
• software maintenance factors