Health safety perception of hotel guests in the post-Covid-19 stage

Abstract

The rapid spread of Covid-19 worldwide generated a paralysis in all sectors, with tourism being the most severely affected, representing a challenge for all territories that depend to a greater or lesser extent on tourism. In this context, all tourism systems have the obligation to include security aspects due to the growing need of tourists and service providers to perceive confidence in the environment so that they can carry out the activities arranged for this purpose. The objective of the present research is to evaluate the perception of security of clients staying in hotels in the Pesquero tourist pole in the post Covid-19 stage. This is a quantitative and descriptive research. By means of a survey applied to a sample of 159 clients, it was found that there is a positive perception regarding health safety in the destination's hotels. The factors cleanliness and hygiene, medical assistance and hotel staff were the most highly valued, while prevention and mitigation, technology and communication scored lower. Finally, it can be inferred that the hotels in the Pesquero pole of the Holguín tourist destination, in the post-pandemic stage, are safe hotels.

Keywords

• safety
• covid-19
• postpandemic
• tourism
• hospitality
• image