Influence of family medicine education on patient satisfaction

Abstract

INTRODUCTION. The goal of patient satisfaction assessment is to evaluate and improve the quality of health care. This survey aims to assess patient satisfaction with primary health care and to compare satisfaction of patient cared by family physician and those professionals who have not been educated in family medicine. METHODS. In 21 cities of Republic of Srpska, 2146 EuroPep questionnaires have been completed by patients. Total number of questionnaires given to the patients was 2200. RESULTS. Patients gave better score to the family physicians than to physicians who were not educated in family medicine especially to questions related to recovery from disease, emotional problems and doctor-patient contact. CONCLUSION. This survey shows benefit of the family medicine education.

Keywords

• family medicine team
• education
• europep questionnaire
• patient satisfaction