Énoncer la qualité dans les ONG

Abstract

Over the last decade, international aid NGOs have developed a “quality control process.” This empirical study analyses how this process translates into a variety of tools, and reveals the ambiguous definition of quality within NGOs. The concept can be understood simultaneously by the actors as complying with procedures, having technical expertise, and/or successfully carrying out social missions. The debates and compromises arising in practice from the choice of tools shed light on what is at stake beyond the technical characteristics of these tools: is this quality control process an unprecedented opportunity for NGOs to strengthen their sociopolitical role in society? Or is it just another step in the bureaucratization imposed to the aid sector?

Keywords

• NGOs
• quality
• bureaucratization
• management tools
• international aid