The role of intersectoral collaboration and continuous stakeholder engagement in the implementation of the BornFyne PNMS project in Cameroon

Abstract

Background The process of stakeholder engagement in the implementation of a digital health platform is vital, especially in low-resourced countries like Cameroon, where the digital health ecosystem is still emerging. Stakeholder engagement can make meaningful contributions to a project allowing for increased project visibility and reach, uptake, acceptability, and sustainability. However, collaboration among stakeholders during stakeholder engagement cannot be implied. This article focuses solely on intersectoral collaboration amongst stakeholders in the implementation of the BornFyne-PNMS digital health platform in Cameroon. Method The study took on a participatory action research approach using stakeholder discussions, feedback from participants, questions, and suggestions to inform the progress and continuous implementation. This also included follow-up discussions with stakeholders from various sectors. The intersectoral meetings took into consideration a wider perspective on the implementation process and the launch of universal health coverage in Cameroon. Results A total of five stakeholder meetings were held during the implementation phase, and a total of 174 stakeholders were engaged. As a follow-up, a total of 19 letters were prepared by the Department of Family Health and addressed to strategic departments including international partners to introduce the BornFyne project. Findings are centered on six major themes that emerged from the coded data and they are as follows: (1) aligned goals and objectives; (2) enhanced health care delivery; (3) data quality and availability; (4) accessibility issues; (5) intersectoral collaboration for universal health coverage; and (6) equity aspects. Conclusion This article underscores the relevance of engaging a diverse group of stakeholders as a strength in intersectoral collaboration and partnership in implementing digital health interventions. It ensures that the views and experiences of those directly impacted by the intervention are considered, and it contributes to a more well-rounded and impactful assessment of the BornFyne-PNMS platform's role in improving RMNCAH in rural settings.