Analysis of tourists’ satisfaction with a tourist destination: the case of Sarajevo

Abstract

Sarajevo is becoming an increasingly popular tourist destination and is visited by a large number of tourists. Even though Sarajevo holds a large number of tourist visits, it is still a relatively unknown tourist destination. Not many authors have explored the tourist satisfaction with Sarajevo as a tourist destination. The satisfaction of tourists is a key to the success of each tourist destination. This paper analyzes tourist satisfaction with Sarajevo as a tourist destination. It observes how motives for travel, the general quality of tourist destination offer, expenses related to tourist stay, perceived value, as well as declaration of tourist satisfaction with tourist destination, influence the tourist satisfaction.

Keywords

• tourism
• destination
• satisfaction
• sarajevo