Digital public services: Catalysts for healthcare efficiency

Abstract

Healthcare systems pose a continuous concern and challenge for countries worldwide. Effective governance plays a pivotal role in managing these systems, ensuring the well-being of current and future generations. In this context, digital transformation emerges as a key catalyst for change. E-government, with its potential to foster integrated policies and public services, holds the promise of driving healthcare transformation and improving healthcare delivery efficiency. This study aims to comprehensively analyze the impact of e-government on healthcare transformation within the context of 27 European Union (EU) countries over the period from 2011 to 2022. Leveraging a Tobit model, the results showed that the development of e-government is a positive determinant for a country's ability to achieve transformative changes in its healthcare system. The findings of this study underscore the pivotal role of digital public services in reshaping healthcare systems and advancing the delivery of healthcare services. As nations strive to meet the evolving needs of their populations and enhance the sustainability of healthcare, e-government emerges as a powerful enabler of change. This research contributes to the growing body of evidence supporting the integration of e-government in healthcare systems, promoting the efficient, effective, and equitable delivery of healthcare services. It provides valuable insights for policymakers and stakeholders, emphasizing the importance of prioritizing digital transformation to drive healthcare improvements, ultimately benefiting both present and future generations.

Keywords

• Healthcare
• E-government
• Government service
• Wellbeing