Organizational culture, a way to humanize the implementation of quality management systems- ISO 9001:2008

Abstract

The question which guided this research was how to achieve an organizational culture that fosters an adequate environment to implement an NTC ISO 9001: 2008 quality management system. As a complement to the above, the objective was to develop a methodological proposal to be a tool to strengthen the organizational culture in the implementation of NTC ISO 9001:2008 in two oil sector companies. Four relevant conceptual references were analyzed: perception forms, organizational values, organizational climate and technical standard NTC ISO 9001: 2008. The data were collected through a survey. The most notable findings of the research are an invitation to understand the need to emphasize in the cultural framework of organizations, when the implementation of quality management systems is treated, people not as a second order element but as central factor. Consequently, it is proposed as a fundamental conclusion the need to not instrumentalize human beings in the course of these processes, while suggesting their humanization.

Keywords

• sistema de gestión de la calidad
• clima laboral
• cultura organizacional
• valores organizacionales
• ISO 9001