Community needs for the digital divide on the smart city policy

Abstract

This research aims to determine the influence of smart city policy and community needs on the effective implementation of such initiatives, considering the existence of a digital divide within Tangerang City. The digital divide presents a significant challenge for local governments as they strive to ensure equitable and inclusive access to adequate public services for the entire community. A quantitative method of explanatory survey approach was used in this research with questionnaires sent as part of the data collection process in 13 districts of Tangerang City. A total of 400 participants were utilized and data processing was carried out using the SEM-PLS model. Building a smart city was intended to enhance the quality of life by using urban information and technology to increase service effectiveness and cater to community needs. By harnessing information communication technology, the government proactively monitored city dynamics, drove positive changes, and enhanced residents' quality of life. This enabled direct engagement with both residents and infrastructure, making technology an indispensable component of smart city development. Through this mutual utilization, local governments and communities could equally benefit from the advantages and conveniences offered by smart city.

Keywords

• Digital divide
• ICT
• Policy implementation
• Smart city
• Tangerang