Al Ameen Journal of Medical Sciences (Oct 2022)
Client satisfaction on ‘Covid-19 ’vaccination services and its associated factors among the beneficiaries – A hospital based study
Abstract
Background and objectives: Satisfaction is considered one of the most frequently used indicators to measure the quality and efficiency of vaccination service. This study aimed to assess the level of satisfaction regarding Covid19 vaccination services provided among the people attending at a tertiary hospital of Kolkata, for the Covid-19 vaccination. Methods: A cross-sectional study was conducted among 420 study population attending Covid vaccination site in a tertiary care hospital for a period of 3 months. The study participant was selected by systematic random sampling. A pretested structured questionnaire was used. The cleaned data was entered and analysed in SPSS software version 20.0 for analysis. Multivariable logistic regression analysis was done to identify variables having a significant association with satisfaction. Variables with a p value of ≤ 0.05 and adjusted odds ratio with 95% CI were considered having a statistically significant association during multivariable logistic regression analysis. Results: Out of total 420 beneficiaries studied, 165(39.3%) subjects showed high level of satisfaction. The mean score of overall service revealed from this study was 4.36±0.55. The opinion vaccination services assessed in a 3 point likert scale and the finding revealed that greetings on arrival, acceptable waiting time, cooperative staffs and availability of AEFI management facilities were the factors with high level of satisfaction. Multivariate logistic regression identify the predictors of high satisfaction namely, age (>45yrs) (OR = 2.35, p=0.006), religion (Islam) and rural residence with low satisfaction (OR=0.41, p=0.000). Conclusion and Recommendation: This study showed that more than one-thirds of the beneficiaries were satisfied by the Covid vaccination service rendered. However, more efforts need to be put towards improving the service waiting time, cleaning facilities and communication is also recommended to enhance the level of favourable satisfaction among the study participant.
