Nursing Practice Today (Apr 2017)
The level of job conflicts and its management styles from the viewpoint of Iranian nurses
Abstract
Background & Aim: Job conflict can impact different aspects of work and quality of the presented services. The present study was carried out to determine the level of job conflict and its management styles among the employed nurses. Methods & Materials: This descriptive cross-sectional study was carried out on 423 employed nurses in different units of the educational hospitals of Kurdistan University of Medical Sciences, Sanandaj, Iran. Data collecting tools were three questionnaires including demographic information, DuBrin Job Conflict questionnaire and Putnam and Wilson's conflict management styles which were completed as self-reporting. The obtained data were analyzed using SPSS (version 16) by descriptive statistics, Chi- square, ANOVA and Spearman correlation tests. Results: The results showed that 77.8% of the participants experienced moderate workplace conflicts and 16.5% of them had high conflicts. Nurses were using management styles of controlling conflict (4.1±1.07), avoiding conflict (3.78±0.85) and resolving conflict (2.27±0.82) respectively. Conclusion: The nurses and nursing managers should identify the effective factors on job conflict and decrease its level in workplace. It is necessary that nurses would become familiar with different management styles of conflict to handle it in the right way.
