Level of Workload and Its Relationship with Job Burnout among Administrative Staff

Abstract

Burnout syndrome is a response to prolonged occupational stress. Workload is one of the organizational risk factors of burnout. With regards to the topic, there are no data on administrative employees’ burnout and workload in Iran. This study seeks to determine the levels of job burnout and their relationships with workload among administrative members of staff. Two hundred and forty two administrative staff from Kermanshah University of Medical Sciences [Iran] volunteered to participate in this cross-sectional and descriptive-analytical research. Various data were collected using the Maslach Burnout Inventory [MBI], NASA-Task Load Index and Demographic questionnaire. ANOVA and Pearson tests were performed using the SPSS version 16. An alpha level of 0.05 was accepted for all tests in this study. Burnout had 49.36 and 16.2 as mean and standard deviation, respectively. Total workload got an average of [76.07±16.32]. Result depicts that the job burnout has significant correlation with age, work experience, gender, and educational levels [P<0.05]. In addition, workload had important correlation with gender and educational levels [P<0.05]. Data shows a significant relation between workload and burnout syndrome [P<0.05]. Levels of the job burnout were acceptable but workload was high among administrative employees. This study indicated a significant correlation between workload and burnout syndrome. Therefore, having the lower level of workload is necessary in order to prevent or reduce of the job burnout and improve the employees’ performance.

Keywords

• Workload
• NASA-TLX
• Burnout
• Maslach Burnout Inventory
• Administrative Employee