Library Services During COVID-19 Pandemic

Abstract

This study aimed to review how an academic library in Puerto Rico supported the demands of technology-assisted education during the COVID-19 pandemic. This study identified the challenges of providing virtual library services during public health emergencies. Likewise, librarians described their experiences with virtual reference services. The study uses a case study as a research design. Data collection was through a virtual focus group. The results indicate that the main challenges were technology availability issues, fragile Internet infrastructure, a lack of digital skills for remote work, and vulnerabilities in leadership and institutional planning. Librarians identified weaknesses in the technological infrastructure and staff skills as challenges during emergencies. This research helps generate more knowledge about the impact of digital services from Puerto Rican academic libraries in support of technology-assisted education initiatives during the COVID-19 pandemic. Furthermore, understanding librarians' perspectives regarding challenges and needs during emergencies helps develop new service policies and strengthen procedures to improve working conditions for these professionals.