EVALUATION OF A WEB-BASED COMPETENCY ASSESSMENT SYSTEM: A PROTOTYPING APPROACH IN TAIWAN

Abstract

A valid organization-wide needs assessment is a necessary precursor to successful competency development. This paper summarizes a framework for an effective needs assessment for competency-based development, and introduces an efficient web-based tool to manage the process. The web-based competency assessment system integrates survey design and on-line data collection with gap analysis techniques. A prototyping evaluation is conducted to assess the acceptability of the proposed framework. The evaluation of a prototype system by a group of Taiwan's experienced human resource managers showed a general acceptance and readiness in adopting efficiency-enhancing technologies to develop organizational competencies.

Keywords

• Competency assessment, Training needs assessment, Automation, Web-based system