Quality improvement in a crisis: a qualitative study of experiences and lessons learned from the Irish National Ambulance Service response to the COVID-19 pandemic

• Siobhán Masterson,
• Conor Deasy,
• Andrew W Murphy,
• Eithne Heffernan,
• Philip Crowley,
• Cathal O'Donnell,
• Dylan Keegan,
• Bridget Clarke,
• Angela Hughes

Affiliations

Siobhán Masterson

Discipline of General Practice, Clinical Science Institute, School of Medicine, National University of Ireland Galway, Galway, Ireland

Conor Deasy

National Ambulance Service, Health Service Executive, Dublin, Ireland

Andrew W Murphy

Discipline of General Practice, Clinical Science Institute, School of Medicine, National University of Ireland Galway, Galway, Ireland

Eithne Heffernan

Discipline of General Practice, Clinical Science Institute, School of Medicine, National University of Ireland Galway, Galway, Ireland

Philip Crowley

Health Service Executive, Dublin, Ireland

Cathal O'Donnell

Clinical Directorate, National Ambulance Service, Health Service Executive, Limerick, Ireland

Dylan Keegan

Discipline of General Practice, Clinical Science Institute, School of Medicine, National University of Ireland Galway, Galway, Ireland

Bridget Clarke

National Ambulance Service, Health Service Executive, Dublin, Ireland

Angela Hughes

Quality Improvement Division, Health Service Executive, Dublin, Ireland