Conceptualization of Facility Management in the Hotel Business

Abstract

Topicality. Facility management saves time and effort, and thus ensures the efficiency of basic and supporting business processes. Therefore, the simplification of business processes through facility management has become an important component of economic policy in the hotel business and the research object. The relevance of the study is to identify the main aspects of facility management in the hotel business as an organizational function based on scientifically sound concepts. The purpose and methods. The purpose of the study is a theoretical analysis of facility management as a management technology, determining the determinants of its implementation in the economic activity of the hotel business. The multidisciplinary and multidimensional nature of the scientific problem has led to the application in the research process of a set of general scientific methods, such as abstraction, analysis and synthesis, inductive and deductive, historical, logical, method from abstract to concrete. Results. The etymology of the term «facility management» has been studied and the most relevant definition has been defined. The basic concepts of facility management of hotel business entities have been considered. The basic directions of application of facility management in activity of hotels depending on various factors and the purposes of activity have been defined and considered. Conclusions and discussions. The research showed that the conceptualization of facility management in the hotel business is an urgent scientific task, as it allows studying and scientifically substantiating the directions of optimization of individual business processes, which is necessary in a competitive environment. Further research needs to be deepened to assess the effectiveness of the use of facility management in hotels inUkraine.

Keywords

• готель
• facility менеджмент
• інформаційна архітектура
• стандарт управління