Customer satisfaction with advanced construction technologies in residential buildings

Abstract

New advanced construction technologies have been gaining traction in the construction industry. Because using advanced technologies and tools ensures more accuracy. It implies that more precise measurements for the foundations, perimeters or corners and more in depth charting of existing structures, all of which contributes greatly to creating and offering buildings of high quality. This research aims to quantify the impact of construction technologies success criteria on customer satisfaction (or real estate developers) among residential real-estate developers. The study employed Kano Quality Model (KQM) to achieve research objective. The research starts by identifying the critical criteria of the construction technologies that have impact on the customer requirements and satisfaction. The gaps and the shortcomings between the customer requirements and the capability of the construction technologies are the opportunities of improvement of the construction technologies in the construction sector. Therefore, this research enables manufactures to evaluate their new construction technologies before lunching it in the market and identifying the shortcomings of their technologies as the opportunities of improvement to enhance its success. Results showed that the criterion “Reducing the need for storage area for materials and equipment on site” has the most impact on the customer satisfaction, but its impact on the customer dissatisfaction is negligible. The criteria “Increasing safety on site”, “Reducing the Cost” and “Reducing time” have the most impact on the customer dissatisfaction. Although, construction technologies are promising, but it is still below expectations and needs development in some areas in order to become a practical and widely accepted strategy.

Keywords

• advance construction methods
• construction technology
• customer satisfaction
• kano quality model
• residential building