Theoretical Basis of Services Security

Abstract

The purpose of the research is to analyze the scientific views on the security of the person in the modern world and to give theoretical ideas about the creation of a system to ensure the safety of consumers in the service sector. The research methodology consists in the systematization of information on the security provision of the services for the hotel and restaurant services in Ukraine. The scientific novelty of the article is to increase the awareness of entrepreneurs in the value of the human personality and the need for changes in the importance of the security of service provision in services. Conclusions and results. The article outlines a wide range of threats that arise in the various types of interactions between the supplier and the consumer of services, and which testifies that under current conditions, in order to ensure the commercial activity of institutions providing hotel restaurant services, consumer safety measures can not be managed by individual measures and actions. A permanent system is needed that encompasses all the diversity of forms and methods of ensuring the safety of both consumers and service sector personnel.

Keywords

• теорія безпеки
• заходи безпеки
• безпека
• сфера послуг
• готельно-ресторанне господарство